With the busy nature of the summer season, it is important that condo owners and the board of the Condo Owners Association be able to effectively communicate regarding issues facing the community as they come up.
This article will go over several tips to assist board members and residents with communicating through the problems they might face.
Keep Owners Informed
One way to make sure you are setting yourself up for success is to open as many channels for communication as possible. If you are working with a management company, they should have several methods that can be used to reach out to homeowners.
Whether it be through emails, the mail, website announcements or texts, it’s important channels of communication are kept open and used often. The more methods a board has at their disposal to reach association members, the more likely owners will get the information they need to be involved members of the community.
Hold Regular Meetings
Holding meetings on a regular basis gives homeowners a way to keep up with the issues the board of directors have on their plate. Along with legally required meetings, boards should try to schedule informational meetings for the community throughout the year. These meetings can be dedicated to just letting homeowners know what’s going on in their community and highlight upcoming events.
Having a robust schedule for community meetings will show owners that they can dependably reach the board and have a space to discuss community issues.
Ensure Communications are Concise
When receiving news about the community, owners want the information relevant to them to be front and center. The best way to communicate with owners is to isolate key ideas and present them in short, precise sentences and paragraphs.
When planning what to say to owners, identify the most impactful information and what owners will need to do to respond to any changes or updates in the situation.
Keep Communications Consistent
When working with a management company, see if the company can create a set of templates to use for sending event posters and informational flyers.
The board can also assign a member to the be the final set of eyes on all correspondence to edit and keep the voice of each correspondence to the community consistent for the duration of their service.
If this sounds like a lot to handle all at once, your association’s board might want to consider working with a condo association management company. Please reach out Kiwi Condo Management so we can help you maintain a meaningful lines of communication with your community.
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