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Access and Amenities

Please complete the following form to purchase a gate or pool access device, or mobile access for associations that offer this option.

Pool Access & Questions

To access your community pool after purchasing or registering your access card, place the card flat against the card reader. You will hear a beep or see a green light when access is granted. Open the pool gate immediately, as it will only remain unlocked for a short time.

If your card does not respond during pool hours, it may be damaged and need to be replaced. Log in to your account for pool card purchase instructions.

If the reader beeps or responds but the gate does not open, your card may be unregistered or deactivated. Please contact us at [email protected] so we can check the status and provide next steps.

Note: Some communities restrict amenity access, including pool access, if there is a past-due account balance. Please check your account to ensure all amounts owed have been paid.

Most communities do not require existing pool cards to be re-registered. Unless your association has notified you that registration is required, your card should continue to work.

If you’re unsure, log in to your account and check the pool information page for instructions.

Standard Shipping: Mailed via USPS within 24 hours; cost included.

In-Office Pickup: Ready by 4:00 p.m. the same business day. Orders after 3:00 p.m. are ready the next business day. Office hours: Monday–Friday, 8:00 a.m.–5:00 p.m. excluding holidays.

Rush Shipping: Orders placed by 4:00 p.m. on business days ship the same day with expedited shipping; $10 additional.

Need to sign a waiver?

Click and complete the waiver form.

Sign the Waiver Form